INDUSTRY REPORT

ONLINE FOOD DELIVERY 2019

A report on the online food delivery industry, emerging trends, expert opinions and ideas for restaurants.

    • With Insights On

    • Latest delivery trends
    • Rise of technology
    • Impact of third-party aggregators
    • In demand: Cloud Kitchens

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Trusted by 4500+
Restaurants

INSIGHTS FROM TWO OF THE FASTEST GROWING
DELIVERY MARKETS - INDIA & UAE

To compile the report we surveyed LimeTray's restaurant clients in India & UAE. Talked to various
industry experts including consultants & restaurant owners.

Download the report to understand the biggest challenges that restaurant owners face, how
technology is supporting them & what's to come in the future.

40%

restaurant owners think third-
party aggregators have
complicated the delivery industry

76%

restaurant owners use
SMS/emails to engage with
customers

88%

diners say that efficiency and fast
service improves their dining
experience

"The food delivery segment is growing exponentially. We see a major part of our business coming in from delivery. As preferences become more driven by convenience, we all have to ensure better engagement and service for our customers."

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Rahul, Marketing
Burger King

"While I would want retail outlets,the major reason we prefer cloud kitchens is to avoid the challenge of high rent and deposit. They have become an industry norm because of theiraffordability."

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Shourrya, Founder
Crepe-fe

ONLINE FOOD DELIVERY - INDUSTRY REPORT

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