Learn how top restaurants are retaining their valuable customers
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- Retaining Customers
- Getting orders on own platform
- Turning feedback into action
- Introducing loyalty program
- Value of third party Integration
With Insights from top restaurants on
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Most succesful restaurants use retention strategies
“Focussing on customer retention is 100% the most important strategy any restaurant could adopt at this point. It’s cheaper to retain customers than to go after new ones. Your loyal customers are the lowest hanging fruit when it comes to growing your profits and it shouldn’t be an afterthought. We are in business because of them and their experience is an absolute priority for us”
Kabir Advani,
Managing Partner,
Berco’s
Because retaining customers is more profitable
80.1%
Repeat Customers
4x-8x
More Repeat Customers than
first timers
50-70%
Online Orders placed using
loyalty program
Most succesful restaurants use retention strategies
“We wanted to build our own online front-of-house, complete with our own branded website that sets us apart, a mobile app and online ordering. Not having your own platforms means you’re giving away the entire pie to someone else. You have no control over any of the details. And the details matter most when you want to have a unique story”
Iqbal Khan,
Owner,
Curry Box &
Oriental Box
