Take a moment and look at your restaurant billing system.
Is it the fastest? Does it have great integrations? Does it provide access to important data points?
If not, then you’re missing out on a major opportunity to improve your restaurant operations.
Your restaurant technology is as important as your food or guest experience. In fact, by choosing the right restaurant POS system, you can ensure your guest experience is consistently frictionless.
So how do you achieve this?
We’re covering everything from why you need to upgrade your billing system to features you should look for and how to make this transition – all in this post. Let’s jump in!
Should you upgrade your POS?
- Are the routine functions of your billing system taking longer than usual?
- Do customers have to wait longer because of your restaurant POS system?
- Are you noticing frequent payment authorizations failures?
- Is it difficult to customize orders on the go on your POS?
- Is your system glitchy when you update the changes in prices, menu items etc?
- Is more of your time going in troubleshooting the billing system rather than focusing on the service?
If your answer to most of these questions is yes, then it’s time to upgrade your billing system to a modern-POS system, one that’s quick, smart and acts as a central unit for your business.
Features of a Modern Restaurant Billing System
Order punching is still one of the main functions of the POS, though now it’s more about the speed and accuracy your POS can offer for it. Also, with orders coming from various sources, it becomes even more important to streamlines this process and ensure there aren’t delays in order fulfilment.
Today’s restaurant billing systems can assist with inventory management, a lot of them even integrate with your dedicated inventory management software. This helps in identifying true food costs and increase accuracy in inventory management.
Central Data Management and Analytics
Your restaurant billing system is like a data warehouse for your restaurant. Through the transactions recorded there, you can make sense of customer preferences, offers that are working, dishes that are being loved, outlets that are performing well and so much more.
Here are some data points to start with:
- Sales broken down over time (number of sales by day, week, month, etc.)
- Number of orders in different outlets (broken down by various stages of fulfilment)
- Loyalty points been used and redemption rate achieved
- Stock reports (to see what’s selling and what’s still sitting on shelves)
These points can help you make informed business decisions and achieve great results.
Integrations have become an essential factor in a modern POS system. Your POS needs to work in line with everything from CRM campaigns and loyalty programs to various third-party applications.
CRM and loyalty integrations help in retaining your most valuable customers and processing their order quickly in your POS.
While orders form various third-party apps like Zomato, Swiggy and Foodpanda that take a long while to get in your POS can be processed much faster with an order management system in place.
Having a restaurant billing system that works on the cloud empowers restaurant owners to review transaction and data at any time, from any device. It also prepares your restaurant in case of any technical issues or power outages by saving the transaction data remotely. This is how you can stay connected to what’s happening in your restaurant, no matter where you are.
How to choose the right POS System
Do your Research
The true goal here is to get more information on the available restaurant billing system options so you’re better equipped for the next step. Check reviews on different software review sites, ask your fellow restaurant owners about the system they’re using and its pros and cons. Try to get a few different perspectives.
All restaurant software offer quick demo these days. From the software evaluated in your research, choose the ones you want to have a look at through a demo. There’s a learning curve to every piece of new software. So, leave no question unanswered and ask anything that you feel uncertain about.
Now that you have your own research and have seen different product demos, it’s time to take the final call. Keep the features that matter to your restaurant the most in perspective. Here are some examples:
- Ease of use
- Integrations with other systems
- Cloud storage
- Automation and reduced manual input
- Accessible and high-quality customer service
From here, it’s down to you to decide on the right restaurant POS.
Steps to make a smooth transition
Now comes the transition time! Making the change to a modern restaurant billing system might require some adjustments from your end. To ensure it doesn’t cause much problem for your restaurant – keep these key steps in mind:
Data is important for your restaurant business, discuss with your current service provider how you can safely backup your data. And later, sync it into your new system. If you’re getting on-board with a POS that works on cloud – handling data gets much easier.
Since the installation process requires some time and your POS will have to go through some downtime, choose the period that mostly has slow-business for your restaurant. Modern-day POS companies have quick installation processes to minimise your down-time. Discuss this with your service provider to set the time aside.
Upgrading your billing system is easy but if your staff doesn’t understand how to use it – the entire process can be wasteful. Plan proper training sessions for your staff, ask your vendor for the training support and modules. As the owner, it’s your responsibility to have a check-in with your staff and understand if they’re facing any difficulties adapting to the new system.
Over to you
Hope this post helps you in the transition from your current system to a modern and central restaurant billing system. Have any more questions? Drop them in the comments below and we’ll be happy to chat!